­Technical Support/FAQs

Installation documents (in PDF format) are provided for all three versions of the FITNESSGRAM 8.x program (current version 8.3).  These documents provide step-by-step instructions to install the program as well as uninstall options and troubleshooting tips.

Windows Standalone

Macintosh Standalone

Small Area Network­

District Server

District Server Program customers:  Please read through the Technical FAQ before contacting Human Kinetics technical support staff.  This FAQ has been thoroughly updated.

Small Network Program Customers: Please read through the Small Network Technical FAQ before contacting Human Kinetics technical support staff.

General FAQ for Data Management: This FAQ is for all customers of FITNESSGRAM 8.x software regardless of version.

Technical Support Information

FOR FITNESSGRAM 8.x

Up-to-date information about the program is readily available on this web site. If you do have to contact HK tech support (phone, fax, or email), please provide the following:

·         version of FITNESSGRAM 8.x (stand alone, small area network, or district version,  

·         whether you are using a PC or MAC computer,

·         the operating system you are currently using,

·         information contained in the About section (located in the Help menu),

·         a complete description of what happened and what you are doing when the error message(s) appeared,

·         and an explanation of how you tried to solve the problem.

FOR FITNESSGRAM 6.0

If you need software technical support for the FITNESSGRAM 6.0 program, please contact Human Kinetics. When you call, fax, or e-mail, please provide:

·         the type of hardware you are using,

·         the operating system you are currently using,

·         the version of the software you are currently using,

·         the exact wording of the error message(s) or the message number(s) appearing onscreen,

·         a complete description of what happened and what you were doing when the error message(s) appeared, and

·         an explanation of how you tried to solve the problem.

Contact Human Kinetics Technical Support
Phone: 217-351-5076 Monday through Friday (excluding holidays) between
7:00 AM and 7:00 PM (CST).
Fax: 217-351-2674
E-mail: support@hkusa.com