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Fitnessgram Play60
The Cooper Institute
The Cooper Institute
 

Technical Support


For detailed technical support information for Fitnessgram 10, Fitnessgram 9 and Fitnessgram 8, use the navigation buttons on the left-hand side of this page. You'll also find links to System Requirements and Training information. Consult the information on these pages first to resolve any questions you have about Fitnessgram. If you don't find the answers you need here or have additional questions, you can contact our Tech Support team.


Contacting Tech ­Support:

When you contact HK tech support (via phone or email), please provide the following information to help us address your issue more efficiently:


For Fitnessgram 9 customers:

  • District or School version?
  • NFL PLay 60 program?
  • Hosted locally or via a third party?
  • Which version number are you using (9.1, 9.2, etc.)?
  • Windows Server version?
  • Server version?
  • IIS Version?
  • ASP.Net Framework version?
  • 32 or 64 bit?
  • What Error Message have you received? (please provide screenshots)
  • What steps have you taken so far to address the issue?

For Fitnessgram 8 customers:

  • Which version number are you using (8.1, 8.2, etc.)?
  • Which web browser are you currently using?
  • Check information in the About section (located in the Help menu)
  • What Error Message have you received? (please provide screenshots)
  • Can you describe the issue in detail and what you were doing when the error message(s) appeared?
  • What steps have you taken so far to address the issue?

HK tech support is unable to answer questions that are unique to your location, login information, connectivity questions, class listings, student rosters, etc. Please contact your local IT staff to address these issues.


How to contact Human Kinetics technical support:


Phone: 217-351-5076 Monday through Friday (excluding holidays) between 7:00 AM and 7:00 PM (CST).
E-mail: support@hkusa.com


Published by Human Kinetics, Inc.

© 2014 Human Kinetics

FITNESSGRAM® in partnership with NFL PLAY 60, the NFL movement for an active generation